From the first call that was made to your Service Department (as a new customer), to the technician calling to confirm his anticipated arrival time, and actually arriving at said time, to all of the repairs that were made at various roof leaks, to the follow-up call the next day to check on the performance of the repairs that were made and our satisfaction with your services.
As a Master Electrician who has worked in a Service Department/van for many years, and now as acting Facility Manager for DCAMM in one of the Commonwealth’s most critical buildings, it was refreshing to see some of the same respect, values, and professionalism displayed by your techs, that I remember from years past.
Electrical Engineer, Massachusetts Information Technology Center